LumaSupport
Something not working?
Start with the quick answers below. If yours isn't there, send us a ticket — add a screenshot and we'll see exactly what you're seeing.
support@lumaproductivity.appQuick answers.
How do I cancel or change my Luma Pro plan?
Luma Pro is billed through Apple, never by us directly. On your iPhone: Settings → your name → Subscriptions → Luma, then choose a different plan or Cancel Subscription.
I subscribed, but Luma still shows the paywall.
Open the paywall and tap Restore — Luma asks Apple directly for your active entitlement. Make sure you're signed in to the same Apple ID you purchased with, then try again.
My to-dos, notes or habits aren't syncing across devices.
Everything saves to your phone first, then syncs once you're online. Watch for a hairline "Offline" pill in the app; it clears on its own, usually within a few seconds of a real connection. Still stuck after that? Send us a ticket below.
I forgot my password.
On the sign-in screen, tap "Forgot password?" — we'll email a 6-digit code so you can set a new one.
How do I delete my account?
In the app: Settings → Privacy & Data → Delete Account. This removes your account and everything in it, right away. Details in our Privacy Policy.
Does Luma work offline?
Yes. To-dos, reminders, notes and habits are all saved on your phone first, and sync across your devices once you're back online.
Still stuck?
Tell us your device, what happened, and attach a screenshot if you can. We read every one of these ourselves and reply by email.